Bought plan follow steps still not working

[JeanR7825]

Bought plan follow the steps for Android phone and it is not working. There is no option for 48 mobile? "Access point name settings are not available for the user". 

[dalyer]

Did you successfully activate the SIM?

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

Is your phone unlocked for use on any network?

• https://48.ie/unlock-your-phone

Are you sure that you have inserted the SIM correctly?

What make and model of phone is it?

Are there any error messages on the phone?

Do you have a connection to the 48 network - i.e. signal bars? 

If not then if you do a manual search for networks can you see and connect to 48?

Is anything working? Calls, texts, mobile data? 

Have you tried configuring your APN settings? 

Text "APN" to 50048 and follow the instructions here to do this: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you need to contact 48 support about this then see the links in my signature below.