28-11-2023 06:27 PM
28-11-2023 06:35 PM - edited 28-11-2023 06:36 PM
Maybe you've used up your data allowance before the membership month is up in which case you need to buy a data add-on to continue using data for the rest of the membership month?
If that's the case then buying a new membership will not help as the new membership will simply stack on your account to kick in when the current membership eventually runs its full monthly course and expires.
What does your My48 account Dashboard say about your membership status?
What does your Transactions page say about recent payments?
Does your Buy Plan page list any upcoming memberships?
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
28-11-2023 06:56 PM
i have balance in my account
28-11-2023 07:24 PM - edited 28-11-2023 07:30 PM
> i have balance in my account
That doesn't really clarify anything or address the questions that I asked.
What exactly do you mean by "balance"?
What are the answers to the questions that I previously asked?
You should probably contact 48 support as I suggested but they'll probably ask you similar questions to the ones that I asked anyway.