Took an extra month off me

[ChloeC2841]

I went on to buy my monthly plan and they took an extra month off me i kept applyikg because its saod something went wrong and i thought it was my connection but no seriously this happened before

[dalyer]

Duplicate threads merged. 

There's no need to create multiple threads about the same issue. 

The same suggestions that I posted in reply to a previous similar post of yours apply here: 

• https://community.48.ie/t5/Internet/Money-taking-out-of-my-account/td-p/70655

If you need to contact 48 support about this then see the links in my signature below.

[ChloeC2841]

Still text saying I need to Renee my plan when I should not be paying for my next plan when it was taking off me

[dalyer]

Did you read my previous reply two months ago and the thread that I linked to? 

• https://community.48.ie/t5/Internet/Took-an-extra-month-off-me/m-p/74154/highlight/true#M10316

You didn't clarify the details that I asked about there. 

Are you sure that the second €12.99 (?) charge wasn't the one-time activation fee payable on purchase of your first monthly membership plan?

Did you contact 48 support for assistance in the two months since this issue arose?

Only they will be able to deal with refund matters if applicable. 

They don't generally monitor or respond to posts here on the Community Forum.

You need to contact them directly yourself. 

See the links in my signature below.