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Switzerland - no connection

NicoleV1165
Newcomer

‎27-01-2023 08:36 AM

Hello all. (This is not internet related but there's forum for connection issues.) I just got back from Switzerland. While there I had no connection at all. I couldn't receive any calls on my 48 phone number. I made sure to have a bit of credit as it's outside the EU, but no avail. Does anyone know why this is and how I can avoid it next time? Freaked out the family when they couldn't reach me.
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2 REPLIES 2

dalyer
The Legend
The Legend

‎27-01-2023 10:12 AM

Did you follow the troubleshooting guide at the time?

 

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

 

This may also be relevant...

 

https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/td-p/56352

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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NicoleV1165
Newcomer

‎30-01-2023 07:44 AM

Hi, thanks for your response.
Yes I know how to change the settings; I have to do it manually every time I cross a border because I lose Internet right away when I do and leave the network selection on automatic.
My phone would only indicate a 2g connection in Switzerland, and I couldn't find a way to receive calls at all /:.
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