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Samsung S8 internet not working

deckav
Visitor
Hi. I have a new S8 and have got the config messages and installed them and the internet still isn't working. Any suggestions appreciated. Thanks.
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend
Any update @deckav?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

14 REPLIES 14

dalyer
The Legend
The Legend
Follow the instructions here

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all @deckav?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

deckav
Visitor
Unfortunately not. I have tried everything but still no joy !

If you followed these instructions and it's not working then you have done something wrong.

 

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

 

Post your settings for review.

Screenshots are the best if possible but otherwise list out the APN settings.

Also make sure that data and data roaming are enabled.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

jjody75
Newcomer
Did you get answered


@jjody75 wrote:
Did you get answered

Not sure who you're posing that question to but if you mean how do you configure your internet settings then, as I said above, you follow these instructions:

 

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

 

If they are followed to the letter then they will work.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all @jjody75?

 

Any update @deckav?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

deckav
Visitor
Hi Dayler. Still no internet. You mentioned I should post screenshots but I can't on this site. I can email them?

dalyer
The Legend
The Legend
If you followed the instructions but it's not working then you did something wrong.
You can post screenshots using the full web version of the forum.
The mobile view doesn't allow this.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.