Roaming

[MichelleK4085]

I have been unable to use roaming while abroad. I’ve had technicians looking at my phone and they can’t work it out why and don’t know where the problem is. I have been unable to roam in NI , Scotland , Spain amongst other places. Can someone check into please?. I have an IPhone 13.

[dalyer]

What exactly was/wasn't working?

Connection to a local network - i.e. signal bars? 

Incoming/outgoing calls/texts? 

Mobile data?

On the general issue of roaming, the usual generic advice applies...

Unfortunately many people still seem to have problems with roaming abroad on 48 for some reason.

(On the other hand all the people who have no problems don't post to report their positive experiences!)

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems: 

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://48.ie/help/roaming/using-your-phone-abroad
• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you have returned to Ireland from roaming abroad and are having problems using the 48 network/calls/texts/mobile data then see this key post, in particular the section titled "Returned Home?":

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below for the different ways to contact 48 support.