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Phone won't work after returning from abroad

mairehogan2
Newcomer
Hi,

The support team seem to be gone home for the evening and I have just returned from Europe for three days. My data, texts or calls aren't working. My phone says, "No Service".

I have switched on an off my phone. It hasn't helped.
I have taken out the Sim card and put it back in. It hasn't helped and I've changed the internet settings like it says to do online and it hasn't helped.

Does anyone know why this is happening and if I can fix it now myself or do I have to wait until customer service is open again in the morning 😑
2 REPLIES 2

dalyer
The Legend
The Legend

What happens if you do a manual search for networks?
Can you see and connect to 48?

Is it an iPhone?
If so then this may be of relevance due to the stupid way that Apple do things...

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

mairehogan2
Newcomer
It's not an iPhone no. It's a OnePlus 6. I think I got it working. Thanks for your help.