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Personal Hotspot iPhone keeps deleting APN

Anon
Not applicable

‎14-09-2016 07:44 PM

Hi. I've followed all the instructions for setting up my personal hotspot. I enter 48months.liffeytelecom.com to the Personal Hotspot APN, leave the page but when I go back to it, the APN is gone! Very frustrating! Does anyone know a fix?

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6 REPLIES 6

dalyer
The Legend
The Legend

‎14-09-2016 07:49 PM

What iOS version?

Does your APN work OK for normal internet access from the phone itself?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable
In response to dalyer

‎14-09-2016 08:23 PM

Hi, thanks for reply!

I'm using IOS 7.1 - don't laugh! It's because I've an old Mac that can't upgrade it's OS so if I upgrade my IOS it won't be compatible with my computer.

Yes my internet works perfectly well from the phone
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dalyer
The Legend
The Legend
In response to Anon

‎14-09-2016 08:24 PM

I've seen this problem mentioned in connection with iOS 7 with an upgrade fixing it. Haven't seen any other solution.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable
In response to dalyer

‎14-09-2016 08:28 PM

Thanks for that, I had a feeling it might be an IOS problem. I might pop down to the Apple shop and see what they say about upgrading and compatibility with my computer. I'm getting a new Mac really soon anyway yip!! Thanks again
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dalyer
The Legend
The Legend
In response to Anon

‎14-09-2016 08:38 PM

Did you try resetting your iPhone network settings and reconfiguring them from scratch in case that helps?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable
In response to dalyer

‎14-09-2016 08:45 PM

I just did it and it's the same old story. What's most annoying is that the 'Set up personal hotspot' has come up but when I tap it, it comes up with the 'contact your carrier'. I then go and put in the APN (as per that great video), I come out of the page, go back in and the APN is gone! So so nearly there!
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