Not registered on network while roaming in France

[Ethnac4798]

I am on holidays in france and my phone is not working for calls, texts or mobile data. It keeps telling me I am not registered on the network or unable to register on network when I try to manually change to a different provider.
I have tried APN and it is all correct from information provided on this page.
My phone has worked on previous years when in EU so don't know what the problem is this time.
Appreciate any help.

[dalyer]

The usual general advice applies in the context of roaming issues...

Unfortunately many people still seem to have problems with roaming abroad on 48 for some reason.

(On the other hand all the people who have no problems don't post to report their positive experiences!)

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems: 

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you have returned to Ireland from roaming abroad and are having problems using the 48 network/calls/texts/mobile data then see this key post, in particular the section titled "Returned Home?":

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below for the three different ways to contact 48 support.

[Ethnac4798]

Thank you for your reply.
I have sent them an email and will request a new sim. My 3 children are with 48 and their phones are working.

[dalyer]

Did you try any of the suggestions mentioned in my previous post? 

Can you try your SIM in one of your children's phones and their SIM in yours just to see what works or not?

If you want a replacement SIM you need to order it yourself using the link that I posted. 

48 support won't do this for you as far as I know. 

And they will only post SIMs to an Irish address and not abroad.