This is not a service, it is a rip-off, today I recorded a data speed (Fast.com) of 1.9Kbps. The "service" is very slow taking forever to download files and even to render web pages. Dialup would seem speedy! Please investigate and resolve.
You'll have to contact 48 support directly.
See the link in my signature below.
They generally don't read or respond to posts here on the community forum.
Hope this helps.
While you're here, check out our "Featured Topics" below.
Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.