07-12-2020 10:55 AM
07-12-2020 10:55 AM
07-12-2020 10:57 AM
07-12-2020 12:24 PM
You/he will need to contact 48 support about this.
Only they will be able to explain and sort it out - nobody here on the community forum will be able to do this.
Not a great idea to post personal details (name and phone number) on a public forum like this by the way.
Hope this helps.