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No connection to European servers

seananna
Visitor

‎17-02-2018 10:52 PM

Can not connect in Europe. Phone in and out of service. Mostly out. Very frustrating. Can anyone help?
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4 REPLIES 4

dalyer
The Legend
The Legend

‎17-02-2018 11:50 PM

You'll need to be a bit more specific.
Where are you?
What membership do you have?
Does anything work - calls, texts, data?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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seananna
Visitor
In response to dalyer

‎18-02-2018 08:30 AM

Hi there, 

 

Thanks for your reply.

 

I flew into Spain from Ireland.  My phone connected to local carriers for the first day or so and I was able to use my call credit, 3G etc.  Then 'NO SERVICE' appeared and the phone has been struggling to connect to a carrier ever since.  Every few hours it shows, say 'MOVISTAR' or 'TELEFONICA' but quickly reverts to NO SERVICE.  

 

Frustrating as battery is running down.  I have to put phone on Airplane mode.

 

Thanks,

H

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dalyer
The Legend
The Legend

‎18-02-2018 09:01 AM - edited ‎18-02-2018 09:04 AM

You didn't say what membership you're on.
I presume you're on Guido.
Could be this problem due to the stupid way that Apple do things.

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎19-02-2018 09:11 AM

Any update - did that help at all @seananna?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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