No Internet and cant call

[TimurI7935]

Yesterday I transferred to 48 mobile, and payed for the plan. In the app it says i have free internet and 5k minutes, but in reality, I still dont have either, and it's been a whole day. Help me, what do I do?

[dalyer]

What does your My48 account dashboard say about your current membership plan status and expiry date?

• https://48.ie/my48

What does your Transactions page say about your recent payment?

• https://48.ie/my48/transactions

Are there any error messages displayed on the phone?

Do you have a connection to the 48 network - i.e. signal bars?

What happens when you try to make a call? 

Any error messages? 

Can you receive calls and send/receive texts? 

Are your APN settings configured correctly for mobile data to work? 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

Are you sure that your phone is unlocked for use on any network?

• https://48.ie/unlock-your-phone

If you need to contact 48 support about this then see the links in my signature below.