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My internet isn't working

MaksymB7804
Newcomer

HELLO, MY INTERNET IS NOT WORKING

2 REPLIES 2

MaksymB7804
Newcomer
HELLO, MY INTERNET IS NOT WORKING

dalyer
The Legend
The Legend

When was it working ok for you last? 

What changed in the meantime? 

Phone software update, settings changes, phone factory reset/restore, returned from roaming abroad, etc.?

Are calls and texts working ok? 

Do you have a connection to the 48 network - i.e. signal bars?

Do you have an active membership plan with a non-zero data balance? 

Are your APN settings configured correctly?

Text "APN" to 50048 and follow the instructions here to ensure that they are: 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.