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Internet access not working

DariuszG3012
Newcomer

‎28-12-2023 05:04 PM - last edited on ‎28-12-2023 05:15 PM by The Legend

Account topped up this morning but still no access to the internet.

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dalyer
The Legend
The Legend

‎28-12-2023 05:15 PM - edited ‎28-12-2023 05:16 PM

Did mobile data work ok before?

If so when did it stop working?

Do calls and texts work ok?

Are your APN settings configured correctly?

What does your My48 account Dashboard say about your current membership status and data balance?

What exactly do you mean by "topped up"?

What exactly did you buy?

What does your Transactions page say about recent payments?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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