20-06-2017 11:05 AM
good morning, My monthly bill is due to be renewed this evening. I have 12gb of internet data remaining, does this carry over the following month? Thanks
20-06-2017 12:04 PM - edited 20-06-2017 12:05 PM
Monthly membership allowances do not carry over to the next month's membership.
Add-on allowances carry over to the next membership after the one under which they were first activated.
The add-on terminates at the end of the latter membership whether or not it has been fully used up.
So if your 12GB is a membership allowance it will not carry over.
If some of it is a data add-on allowance then it will if the add-on was activated on the current membership.
Hope this helps.
20-06-2017 06:21 PM
Did that help at all @alisonm?