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Cancellation of contract

XiC8497
Newcomer

‎14-12-2023 07:19 AM - last edited on ‎14-12-2023 08:57 AM by The Legend

Hi. I contact 48 via online chat on homepage and tried to cancel my contract 2 weeks ago, because I'm leaving EU zone for 2 months and cannot use it any more. However, I still received a bill on my credit card this morning, indicating that the cancellation didn't workout. Please suggest how to cancel the contract it properly? As I have been out of EU zone days before the new billing month, the new bill isn't reasonable at all. Please also advice how to make a formal complaint and get a refund.  Thank you.  

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dalyer
The Legend
The Legend

‎14-12-2023 07:25 AM - edited ‎14-12-2023 08:57 AM

See here:

You just need to disable membership plan auto-renewal.

To make a complaint see here:

Be aware that 48 still works outside the EU:

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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