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Can't receive OTP code when logging in

JunW0941
Newcomer

I don't need to order SIM card, but when clicking "log in",I enter this screen. Besides,I cannot receive security code in email and the website shows this tip. What I can do ?

JunW0941_0-1725714675371.png

 

1 REPLY 1

dalyer
The Legend
The Legend

This seems to be a common problem judging by previous reports:

You'll probably need to contact 48 support to get them to look into and hopefully fix this. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.