Bought €12.99 plan but not getting 5G

[NikhilK6844]

I recently purchase the plan of 5g it’s not showing up on my plan and I’m unable to use the Internet also provide me support on 5g Internet to access

[dalyer]

Are you sure that your phone is 5G capable? 

What make and model is it?

For mobile data to work you need to configure your APN settings correctly. 

See here: 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you're on Android then you can text "APN" to 50048 and follow the instructions here to ensure that they're configured correctly: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

Once you do that, you're on the €12.99 plan and your phone is 5G enabled then you'll get 5G connectivity.

If you need to contact 48 support about this then see the links in my signature below.