16-07-2017 06:49 PM
16-07-2017 07:02 PM
You must be on a Guido membership for EU roaming to work.
I presume that you are?
You seem to be using an iPhone in which case this issue due to the stupid way that Apple do things could be relevant
http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862
You need to be persistent with that and might need to try it many times.
Switching airplane mode on and then off and then trying it may help to catch the local network and allow the change to be made.
Bear in mind that lots of people are having problems getting data to work while roaming in the EU on a Guido membership even though it should just work.
If you have that problem then you'll need to contact 48 support.
Hope this helps.
16-07-2017 10:08 PM
Did that help at all @eadaoinmairead?
18-07-2017 11:11 PM
18-07-2017 11:22 PM - edited 18-07-2017 11:23 PM
Your post doesn't make sense.
You say that you're on the Guido membership but then that you're on the €20 plan which is Don.
Which are you on?
EU roaming will definitely not work if you're not on Guido.
Hope this helps.
19-07-2017 12:18 PM