€12.99 plan data gauge still showing max 200GB not unlimited

[IvanH9430]

On my 48 app the circle chart bar is telling me that there is 200 GB of mobile data in total, but I signed 12.99€ plan for !unlimited! data. I already used 50 GB. Tell me, please, i have 200 GB or it's just bar on 200 GB and it will keep going?

[dalyer · Accepted solution]

This is what I see on the app: 

And this is what I see on the web interface:

• https://48.ie/my48

Maybe try uninstalling and reinstalling the app in case that makes any difference?

The Fair Usage Cap of 200GB on the €12.99 plan was removed in August 2024 and data is truly unlimited now.

If you are still seeing a gauge that implies that you only have a 200GB allowance then you should probably contact 48 support for assistance/clarification.

See the links in my signature below.

[cm4751]

I also experience this issue: Below a screenshot on the web interface.
This is definitely different from the @dalyer screenshot.
Did you use your phone as a hotspot for your computer last year, @IvanH9430 ? I do it frequently, maybe there is a limitation to this use.
Would you know if it is the case @dalyer , if I can ask?

[dalyer]

Your screenshot isn't displaying properly @cm4751 so I can't see what's different in your case. 

I can't show you what my mobile data gauge looks like today on the app because when I try to use it I get this: 

I usually don't use the app anyway because I find it so unreliable and I just use the web interface instead. 

This is what the data gauge looks like there:

No matter what I try I can't get rid of the "This is your data gauge" popup/overlay in order to see the gauge properly.

If you need to contact 48 support about this then see the links in my signature below.

[dalyer]

Oh, I have to click on the "I" information button top right to get rid of the popup/overlay. Not Evans obvious.

[cm4751]

Thanks for your kind answer @dalyer (as usual): I contacted the 48 supports by email.
Sorry you cannot see my picture, I put it in PNG format below, just in case.
(It is just the data gauge with 23.47GB consumed and a very visible 30° green angle showing the consumption. advertised: «Unlimited Data €12.99 Plan - Will renew on 23.12.25»)
Good to know the popup can disappear!

[dalyer]

Still can't see your screenshot but I can see my own. 

Can you see my screenshots above? 

I don't know why screenshots don't appear properly in some people's posts but it seems to be a common problem on the Community Forum for some reason...

[cm4751]

Yes, I can see yours: I noticed a difference between the "pop up" one and the "non pop up" one: The first one has a green "0°" angle, when the second one doesn’t.
Anyway, mine is very different, you can see clearly a large angle, suggesting a limit of ... 100GB? 200? I’ll copy the support desk answer if it is useful anyway.
Last attempt for the picture, switching from "large" to "small" in the options.

[dalyer]

Unfortunately I still can't see your screenshot. 

Not sure why. 

Are you sure that your gauge isn't telling you that you've USED c. 100GB?

The €12.99 plan comes with unlimited data. 

Other legacy plans have a limit.

[cm4751]

Tbh maybe I modified my privacy settings a while ago, and it prevents other members of the community to see the pictures I post. (just a guess, I don't know either) Anyway, I cannot find anything wrong in my settings for now.

As far as I know, I have used 25.22GB. I will just copy-paste below everything copyable on my dashboard:
"25.22GB [ below: "used" written as a picture in the middle of the gauge]
Unlimited Data €12.99 Plan
Will renew on 23.12.25
0.00GB EU and UK Roaming
Data allowance: 20 GB
Minutes 0/5000 used
Texts 0/5000 used
Credit €0.02"