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It asks me to put my phone number in which I did but won’t let me through it says it’s already used, I had an account about 10 years ago here hit same email, I just reset the password and used same account so how do I get my old mobile number to work...

Hi there, I ordered a sim it’s been 2 weeks it hasn’t come. Can another be sent I need one as soon as possible. I would like to keep my current phone number please.Thankyou