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I ordered a replacement SIM and was told I wouldn't be charged the activation fee of 12.99 again. But i got charged 12.99 twice when I was recharging my plan.  Please confirm if it's supposed to happen like that and if not how can I get my money back...

Hey, I lost my phone. I blocked my existing SIM and ordered a replacement. Can I ask for the same number again? And should I recharge the new SIM as I already paid for the previous one not long ago. Will they have an activation fee again added with t...