My 48 membership stopped working on saturday 12th September. I could not access 48 on my phone so I used another phone and was directed to top up using another phone and using another bank card for payment because I could not apprive payment on my phone that did not work . Once my phone was back working I observed my online banking a few days later that 48 had taken another payment form my account for this month. So I have paid twice for September and wish to be refunded refunded.