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account deactivated!!!! HELP

bunnycoco
Newcomer

my phone got stolen at the start of august, i only got my new phone and new 48 sim card today as i was working abroad when it was stolen. no i go into put in the code that came with my 48 sim and it says my account has been deavtivated register a new sim??? some help me pleaaaase!! do i just need to buy a membership???? 

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