Two months ago my auto renew got cancelled when I was issued a new bank card, the payment got rejected by my bank on the old card.

I immediately tried to update my card, which the system wouldn't accept, I tried just to buy a monthly subscription, I'd fill out banking details etc, the payment would refer to my bank, I'd authorise the payment on the app and the 48 system would go 'oops there's a problem'.   Last month after hours on 'Chat' the person recommended to try buying the subscription as a gift.   This I did and the payment went through no problem.

This month exactly the same, I just bought through the Gift facility this morning.

I can't seem to register my new card, as when I fill in details on 'Add a card' it goes straight to process a payment.

Anyone else having difficulties, all I want is to register my new card and automate the renewal, as I have done for years.