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RESOLVED (21/10/2024 PROBLEMS with auto-renewals/purchases)

dima24
Newcomer

‎21-10-2024 09:11 AM - last edited on ‎10-11-2024 02:31 PM by The Legend

My plan wasn't renewed today

Edited by @dalyer... (@dima24 - I hope you don't mind but I thought that it might help others to highlight this information at the top of the thread).

Thanks to @AaronS6679 for posting this:

48 have confirmed the issue here:

2024-10-21 10 51 05.png

 

Membership Issue

We’re aware that some customers auto-renewal failed to process last night due to a technical issue. Our team is working to resolve this and will reattempt the auto-renewal within the next two hours. Please refrain from manually purchasing a plan during this time. You’ll receive an SMS notification once your auto-renewal is successfully processed and your plan is active. We appreciate your patience and apologies for any inconvenience.
23 people had this problem.
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