I tried logging in the app last week before I saw the notice and I thought I had forgotten my password. I tried resetting it and it said my email address was invalid. I stupidly made a new account under the same email address so now I can't access my old account. I ordered a new SIM card and when I tried activating it and keeping my old number it says "Sorry!. This msisdn already exists". It also won't let me activate my old SIM card with the new account as I don't have the activation code for it and prepending 89353 to the code on the card doesn't work.

I could figure out how to contact support. The page https://48.ie/contact-us mentions "clicking on the messaging button" but I can't see such a button. What can I do?

Thanks,

Jonathan