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Laptop can't connect to hotspot but other devices can

Claireg5347
Newcomer

I'm having a problem connecting my hotspot to my laptop. I have followed all of the steps in on the website and other websites in sharing personal hotspot. I can share my hotspot to other phones but connecting to my PC seems to be the issue. 

It loads and says 'connecting' then tells me 'unable to connect to this network'. I have restarted both devices, forgotten the network, and updated my network adapters.

 

Can you help me with this please?

 

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