I bought €7.99 account in January and have been using it for Irish internal calls and texts since then, using a little data for  everything else (mainly Whatsapp and some limited web stuff). Current availability status is 99.85Gb data  from my 100Gb, with unlimited texts and calls. My credit card is billed automatically each month for the €7.99. Credit balance is stated as €0.01.

Today, (for first time??) I tried to call a couple of UK numbers directly and got "Insufficient credit..." each time. 48 Chat pointed me to a 48.ie/charges/international-calls page where UK and EU calls are listed as costing c23.37, whereas I had assumed I could rely on the following from 48's FAQ pages:

"Can I use my membership while roaming

Yes you can enjoy your membership allowance while roaming in the EU/UK on our new memberships. Calls and texts work just like your at home and you have a portion of your data allowance to use as well. To view your data roaming allowance login to your My48 and click on the globe icon. "

Does my monthly payment really not work while calling UK numbers from Ireland but would work if calling them from France or Germany (which would be a nonsense) - and therefore I need to pay additional fees into Membership?

AND, if so, is it possible to get the extra cost of calling EU/UK from Ireland automatically deducted by 48 along with the monthly €7.99, as would happen with other networks?