Our community members are very helpful so you will always find someone knowledgeable to help you out. Go directly to our Need Help section and post a new question. Make sure you post a new topic instead of replying to someone else’s unrelated topic – that way it will get the most attention.
Information to include:
Make sure you explain your issue as clearly as possible and give all the details you can, to make it easier for our members to give useful advice to sort you out. Make sure to include:
- What phone and what membership you have
- Why you can’t do what you’re trying to do, including any error message you find
- What you’ve already tried to solve the issue
Please note: As the forum is public, please do not post any personal information such as your phone number, email/postal address or bank details etc. The members do not need any of your personal info to give you advice.
Say thanks to your helper:
The people answering your questions are community members just like you, so it’s a nice thing to do to pop a reply back to them and thanking them for helping you out. It will also let your helper know if you’re sorted or not.
In addition to replying back to your helper, you can mark your question solved by clicking on the “accept as solution” button on the most useful reply you got. This will identify it as the best answer for other members who might be looking for similar information, and it’s also a nice thank you for the member who helped you out.
You can also click the Like button on any reply that you you find helpful.
