27-09-2013 05:25 PM - edited 27-09-2013 08:47 PM
I have to apologise for this. We are having a bit of a problem at the minute meaning outoging calls will be unavailable right now..
We have people working hard on this as we speak and hope to have better news for you soon.
I can’t give an exact time but we usually get these types of things fixed within a few hours.
Hang in there and we really hope this will be all sorted soon.
If your urgently need to contact someone who is not on 48 then you can send them a "Call Me" message. Just text your friend's number to 50148 (free of charge).
Your friend will then receive a “hey, call me” message from your phone.
The text will appear from your mobile number, not 50148, so they’ll know if is from you.
Updates will be posted here as we get them.
Updates:
27/09/13: 18:45 - We are still working on this. We have the engineers on site who are troubleshooting and are hopeful of a resolution soon. I will have a further update shortly after 7pm.
27/09/13: 19:25 - Sorry no good news yet. We will have a further update shortly after 8pm.
27/09/13: 20:07 - We have made a bit of progress. People have been reporting that calls are working intermittently now. So one in 5 or 6 tries will work. We still have engineers on site and expect good news shortly. We will have a further update shortly after 8.30pm.
27/09/13: 20:45 Sorry for the wait but we have some good news at last. Calls and texts are back up and running again. Check it out and if you have any problems contact the care crew.
28-09-2013 03:23 PM
I'm still having problems making calls-anyone else?
28-09-2013 03:29 PM
Working fine for me right now.
I presume that your membership etc. is in order?
28-09-2013 03:50 PM
"I presume that your membership etc. is in order?"
yes
I used phone last night after the fix
can't use it at all today
28-09-2013 08:42 PM
OK - think I spoke too soon - cannot make/receive calls or send/receive texts tonight on two different 48 phones. This is really poor show so soon after last night's outage.
28-09-2013 11:16 PM
Just now started receiving texts sent to me by people earlier today.
I can also call out.
Hope the restoration of service lasts longer this time...
29-09-2013 08:09 AM
same as you
could use phone late last night
can't use it this morning again
what a pain in the a*se
29-09-2013 12:45 PM
back working since about 11 o'clock
02-10-2013 12:30 AM
02-10-2013 12:35 AM
Does what?
You mean fails to connect?
Always or sometimes?
Can they call you OK?
Can you text them OK?
Can they text you OK?
You might want to flag this with 48 support and get them to look into it for you:
Hope this helps.
02-10-2013 04:24 PM
Cant make calls or send texts, can receive though, anyone else having trouble?
I'm in Waterford.
Problme after problem -_-