[Resolved] Issue with all network services, 19th D... - Page 64

1amcn · ‎28-12-2013

Hi Annette

First, check you have data roaming active.

Next, check your APN is intact... a few people lost theirs and needed to add them again.

See listing below:

Http://community.48months.ie/t5/Need-Help/Internet-Settings/m-p/78/highlight/true#M1

Give these a go, and see if this gets you in operation again.

: )

Anon · ‎28-12-2013

Hi thanks for the reply ive tried that still no luck dont know what else to do seariously thinking of changing networks ive been with 48 for about a year love the deals but they are no good if u cant use them my service goes at least once a week so i think iv been really patitant and not complained because it is a low cost network and probebly doesnt have the resources the bigger ones have but this time ive not been able to make calls or recive them or texts on and off since christmas and not at all for the last 3 or 4 days i think it could be longer

Anon · ‎28-12-2013

im done with 48 now when me credit runs out cause cant even ring only text and its not me phone either happend last night as well and ye dont even credit people when ye go awol when theres problems all ye done was donated money thats a great show of giving to customers

Anon · ‎28-12-2013

Think ill be doing the same mines been on and off since christmas and no service at all for the last 3 or 4 days getting really fed up

Anon · ‎28-12-2013

These are all phone based problems and not 48 problems, I am 99.9% sure. You have a complex device that you probably don't fully understand technically but the easy target is 48 because they had an outage - not that I sympathise with them! You need to tackle your phone issues first - google your model - do a battery pull, or a hard reset if it's an iPhone - So a SIM pull too - Reset the wireless settings - take it to a repair facility.

Anon · ‎28-12-2013

Hi is there somewhere that we can see what was the issue with the network on the 19th?

dalyer · ‎28-12-2013

Yes - the first post in this thread!

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

Anon · ‎29-12-2013

Hi is there somewhere that we can see what was the issue with the network on the 19th?

Follow the link below - it is not covered in this thread here at all.

http://community.48months.ie/t5/Techie-Updates/Update-on-outage-19th-October/m-p/17525#U17525

cdebru · ‎29-12-2013

@saoir wrote:
These are all phone based problems and not 48 problems, I am 99.9% sure. You have a complex device that you probably don't fully understand technically but the easy target is 48 because they had an outage - not that I sympathise with them! You need to tackle your phone issues first - google your model - do a battery pull, or a hard reset if it's an iPhone - So a SIM pull too - Reset the wireless settings - take it to a repair facility.

I would guess they could be power outage problems due to recent bad weather. Hence why they are not widespread.

1amcn · ‎29-12-2013

Just to add...

Multiple 48'ers have posted the day following the Network outage with APN settings wiped & a few had their contact lists wiped also.

Too many for coincidence...

The Network Outage undoubtedly had affected these folks.

However - since the Outage, the weather has been atrocious, & now we are (like all other Networks) subject to Signal issues - this stems from fault's with the process in the transmitting of said signal, (i.e Mast trouble)

48 uses 02's Signal/Network, & if there is temporary Signal issues (on a local basis) - more often than not, an 02 Area Mast is literally at fault.

So really! theres more than one reason to account for these pains!

P.s I had no signal up North-West of the country here at 0700 hrs this morning...

:-)