[Resolved] Issue with all network services, 19th December

[techie_kev]

We are currently experiencing a major outage across our network resulting in the failure of calls, texts and data. The previous issues affecting our website have now been resolved.

We are very sorry for the inconvenience; this issue is being given the highest priority with our service providers to get this resolved as soon as possible.  We will continue to provide updates here on the Community.

Latest update – 20/12/13 @ 09:21

Calls, text and data are now back to normal and we will continue to monitor the services across the network throughout the day. Services began to return last night from approx 1:30am.

Your phone should automatically re-connect to the network.  However, your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

We will in touch later in the day with more information on the issues last night.

Previous updates:

(click on "more info")

More Info

20/12/13 @ 02:10

We are now seeing all services returning across the network, however it may take some time to update to all of our customers.

Your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

Thank you for your patience this evening and sorry for the inconvenience caused by this outage. We will be continuing to closely monitor the network throughout the night.  Our focus will now be on establishing the root cause of this issue and putting steps in place to ensure it does not happen again. We will keep you updated on this through the Community.

20/12/13 @ 01:27

We are seeing some connections back on the network, but these have been intermittent. The process that our engineers are now working through may take some time to complete and they will be continuing to work on this throughout the night.  We will be monitoring the progress of these changes and will provide a further update to you before 8:00am.

20/12/13 @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network.  There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused.   Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

19/12/13 @ 22:25

We are still experiencing issues getting full service restored.  Every available resource is working hard to get service back as soon as possible.

19/12/13 @ 21:20

As we mentioned in our previous update we are seeing some calls, texts and data being successful on the network.  However, the return to full service for everyone is taking longer than we had anticipated.  Our engineers are working hard to speed up this process and get your service back as soon as possible.

19/12/13 @ 20:23

We are now seeing services returning for a number of customers.  You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again. 

19/12/13 @ 19:28

Our engineers are on site and we have given this the highest possible priority.  We will have some updates and timeframes shortly and we will post them here as soon as they are available.

[1amcn]

Hi Annette

First, check you have data roaming active.

Next, check your APN is intact... a few people lost theirs and needed to add them again.

See listing below:

Http://community.48months.ie/t5/Need-Help/Internet-Settings/m-p/78/highlight/true#M1

Give these a go, and see if this gets you in operation again.

: )

[Anon]

Hi thanks for the reply ive tried that still no luck dont know what else to do seariously thinking of changing networks ive been with 48 for about a year love the deals but they are no good if u cant use them my service goes at least once a week so i think iv been really patitant and not complained because it is a low cost network and probebly doesnt have the resources the bigger ones have but this time ive not been able to make calls or recive them or texts on and off since christmas and not at all for the last 3 or 4 days i think it could be longer 

[Anon]

im done with 48 now when me credit runs out cause cant even ring only text and its not me phone either happend last night as well and ye dont even credit people when ye go awol when theres problems all ye done was donated money thats a great show of giving to customers 

[Anon]

Think ill be doing the same mines been on and off since christmas and no service at all for the last 3 or 4 days getting really fed up 

[Anon]

These are all phone based problems and not 48 problems, I am 99.9% sure. You have a complex device that you probably don't fully understand technically but the easy target is 48 because they had an outage - not that I sympathise with them! You need to tackle your phone issues first - google your model - do a battery pull, or a hard reset if it's an iPhone - So a SIM pull too - Reset the wireless settings - take it to a repair facility. 

[cdebru]

---

@saoir wrote:

These are all phone based problems and not 48 problems, I am 99.9% sure. You have a complex device that you probably don't fully understand technically but the easy target is 48 because they had an outage - not that I sympathise with them! You need to tackle your phone issues first - google your model - do a battery pull, or a hard reset if it's an iPhone - So a SIM pull too - Reset the wireless settings - take it to a repair facility. 

---

I would guess they could be power outage problems due to recent bad weather.  Hence why they are not widespread. 

[Anon]

Hi is there somewhere that we can see what was the issue with the network on the 19th?

[dalyer]

Yes - the first post in this thread!

[Anon]

Hi is there somewhere that we can see what was the issue with the network on the 19th?

Follow the link below - it is not covered in this thread here at all.

http://community.48months.ie/t5/Techie-Updates/Update-on-outage-19th-October/m-p/17525#U17525

[1amcn]

Just to add...

Multiple 48'ers have posted the day following the Network outage with APN settings wiped & a few had their contact lists wiped also.

Too many for coincidence...

The Network Outage undoubtedly had affected these folks.

However - since the Outage, the weather has been atrocious, & now we are (like all other Networks) subject to Signal issues - this stems from fault's with the process in the transmitting of said signal, (i.e Mast trouble)

48 uses 02's Signal/Network, & if there is temporary Signal issues (on a local basis) - more often than not, an 02 Area Mast is literally at fault.

So really! theres more than one reason to account for these pains!

P.s I had no signal up North-West of the country here at 0700 hrs this morning...

🙂