[Resolved] Issue with all network services, 19th December

[techie_kev]

We are currently experiencing a major outage across our network resulting in the failure of calls, texts and data. The previous issues affecting our website have now been resolved.

We are very sorry for the inconvenience; this issue is being given the highest priority with our service providers to get this resolved as soon as possible.  We will continue to provide updates here on the Community.

Latest update – 20/12/13 @ 09:21

Calls, text and data are now back to normal and we will continue to monitor the services across the network throughout the day. Services began to return last night from approx 1:30am.

Your phone should automatically re-connect to the network.  However, your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

We will in touch later in the day with more information on the issues last night.

Previous updates:

(click on "more info")

More Info

20/12/13 @ 02:10

We are now seeing all services returning across the network, however it may take some time to update to all of our customers.

Your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

Thank you for your patience this evening and sorry for the inconvenience caused by this outage. We will be continuing to closely monitor the network throughout the night.  Our focus will now be on establishing the root cause of this issue and putting steps in place to ensure it does not happen again. We will keep you updated on this through the Community.

20/12/13 @ 01:27

We are seeing some connections back on the network, but these have been intermittent. The process that our engineers are now working through may take some time to complete and they will be continuing to work on this throughout the night.  We will be monitoring the progress of these changes and will provide a further update to you before 8:00am.

20/12/13 @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network.  There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused.   Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

19/12/13 @ 22:25

We are still experiencing issues getting full service restored.  Every available resource is working hard to get service back as soon as possible.

19/12/13 @ 21:20

As we mentioned in our previous update we are seeing some calls, texts and data being successful on the network.  However, the return to full service for everyone is taking longer than we had anticipated.  Our engineers are working hard to speed up this process and get your service back as soon as possible.

19/12/13 @ 20:23

We are now seeing services returning for a number of customers.  You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again. 

19/12/13 @ 19:28

Our engineers are on site and we have given this the highest possible priority.  We will have some updates and timeframes shortly and we will post them here as soon as they are available.

[techie_kev]

Latest update @ 22:25

We are still experiencing issues getting full service restored.  Every available resource is working hard to get service back as soon as possible.

[Anon]

we going to get compensated?

[Anon]

48 got conquered !     Merry Xmas !

[redarmy]

rabble moan rabble moan cant ring me cat, want free , gona leave ,, 

[Anon]

this is ridiculous every month there is a problem with this networkn we should get free credit cos of this 

[Anon]

Get it sorted. Do not let it happen over the chritsmas period!

[wardy1]

3g came back for a little bit, got a rake of snapchats, gone again though. I hope that means that its getting fixed. I hope it doesnt mean that it was fixed and broke again!! 
I blame the weather! As for people complaining about how their phone is important to their work and business?? Ye are hardly under 22 Go join vodafone 

[Anon]

This is not on de way it keeps happin and wats de bets it will happen over xmas again...we dont even get any compo...

[emmaoc]

this is absolutely scandelous !! im quite ill and need my phone at all times. it's a good thing i have a laptop  or i would be literally uncontactable !! please sort this issue out . people are saying they got their network back...... well im still without anything !!!!

[oisinmn]

Okay. This is a thread that was made so that we could ask questions. We are asking the questions and you are not answering them you're ignoring them and saying about how it'll be back soon.

Let me list these questions for you:

• Is there any idea how long this will take? We won't hold you to it all we want is an estimate.
• What caused this issue, was it a physical problem or was it to do with the software and electronics end of things? Depending on your answer how is this to be prevented in future?
• How will we be compensated?
• Wasn't it said that this was fixed so it wouldn't happen again previously?

These are the questions I thought your job involved answering, I have made it easier for you now and I'd appreciate a reply as would a lot of other people.