Hi everyone,
My name is Techie Kev and I am responsible for the technology in 48 (not to be confused with 48 Crew Kev, who is far more witty than me, but not as good looking, of course!).
Following the launch of the 48 Community I want to use this as a forum to keep you up-to-date and informed of the ongoing work we are doing to improve the technology we provide to you. The new 48 Community is part of our ongoing investment to provide a great service to you, help you share ideas and give each other advice (mobile related or otherwise!).
Over the past few months we have been working hard to improve our processes to be more responsive to your needs to have a brilliant service. We also want to be able to deliver enhancements to our platform in a more streamlined and efficient way. The results of this may not be immediately apparent to you now as a lot of the changes are our own internal improvements, but I’m hoping they will be over time.
A big project for us so far this year was the launch of our new memberships in early April which gives you a great choice of plans whether you’re a caller, a texter or a data user. The implementation of this on our website has improved a lot of the background processes which has resulted in customers getting less errors when they top-up and buy memberships or add-ons.
We also recently launched our Call Me service which is great way to keep in contact when you’re a bit short on funds.
In the coming weeks and months I will be providing more updates to you as our development programme progresses. Watch this space for further updates on exciting news about data speeds, self-service improvements on our website and a new and improved Kickback.
Til next time,
Techie Kev
