How are you trying to topup?
Via the app, website, Gift Store etc.?
What are you trying to purchasse? Membership? Add-on? Cash credit?
What is the exact error message?
Can you try the app instead of the website (or vice versa) or a different device/browser?
Have you successfully made a purchase on 48 before this?
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
