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Trying to port number but getting "MSISDN already exists"

libbyt9427
Newcomer

Hi, I have recently purchased a new sim card as my old activation code was invalid. When it asks if I want to move my old number or get a new number I click move old number. It then asks me to enter my number and when I do it it says this msisdn already exists. I have tried multiple times with no luck. I'm not sure what to do. If anyone has any suggestions let me know.
Thank you

1 REPLY 1

dalyer
The Legend
The Legend

This is a common enough problem if the number has been with 48 before or maybe when the initial attempt to port it fails:

You'll have to contact 48 support about this and in order to get your number ported.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.