Your post was blank @ShehaniP3918 and your issue/question isn't really clear from the subject line.
If you want assistance from the Community Forum then you need to explain/describe your issue/question clearly and in detail.
The qualification criteria for the €9.99 (€3 discount off the €12.99 plan for 24 months) are explained here in case that helps at all:
If you need to contact 48 support about this then see the links in my signature below.
