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Service
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21-11-2019 06:38 PM
I’ve no service and none of ur community stuff has anything to do with it I need someone to solve this asap
146 REPLIES 146
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23-11-2019 10:55 AM
if they gave a timeframe and it wasnt fixed people would be more frustrated just have to be patient , im with 48 6 years and this is the first major issue ive came across im not too worried and im confident that they will sort things out when they can
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23-11-2019 11:05 AM
@jamesfor48 wrote:
if they gave a timeframe and it wasnt fixed people would be more frustrated just have to be patient , im with 48 6 years and this is the first major issue ive came across im not too worried and im confident that they will sort things out when they can
Yes, but there is no information from 48,nothing at all. That is the frustrating part of this. Ive also been with 48 for many years,there have been outages, but it was communicated. People are more reliant on phones these days than a number of years ago, esp for work.
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23-11-2019 11:07 AM
Agent after telling me it's the sim now that's not comparable with 4g. So looks like a new sim card.
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23-11-2019 11:11 AM
so we all need to order a new sim??
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23-11-2019 12:23 PM
SIM locked, it won't unlock, I've had no coverage since Thursday night I think.
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23-11-2019 11:12 AM
Mine is very same and agent can't explain why.new SIM will take a week to deliver 🙄
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23-11-2019 11:17 AM
[quote]I was told I will need a new SIM even though another family member has same phone same SIM and has no issues[/quote]
Can you try swapping your respective SIMs into your respective phones just to see what works and what doesn't?
Can you try swapping your respective SIMs into your respective phones just to see what works and what doesn't?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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23-11-2019 11:39 AM
It's worse it's getting. Started off that "issue" will be sorted 'soon'. Now it seems that new sim card needed, which will take up to a week? Was there any testing performed in advance of this roll out?
Personally, my frustration levels are very high with all this, especially with zero communication from 48months.
Personally, my frustration levels are very high with all this, especially with zero communication from 48months.
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23-11-2019 11:53 AM
onto chat, need new sim card, what a mess, why did i have to go to chat to find out , no emails sent to me!
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23-11-2019 11:55 AM
Hi my network isn't working since Thursday no reply from 48 so far..what to do how do u chat
