48 Community

nickie009 · ‎05-07-2015

Have a problem i went abroad and my phone cant catch any service 😞

Anon · ‎07-07-2015

I am the exact same please help

dalyer · ‎07-07-2015

I'm guessing that both of you are using iPhones in which case it's the usual iPhone roaming problem.

See here and read that part of the threead in question.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎09-07-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

nickie009 · ‎09-07-2015

Ahah well im still not connected 😄

dalyer · ‎09-07-2015

Are you using an iPhone?

Did you try the tip in the link above?

You may need to try many times before you manage to "catch" and configure the relevant option.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

nickie009 · ‎09-07-2015

Yes im using iphone 5C and i tried catching service many times but its not even giving me any options

dalyer · ‎09-07-2015

OK - I can't really help further so.

Try 48 support:

Unfortunately iPhones can simply be a lot of hassle in this (roaming) and other circumstances.

These problems don't arise with other phones - e.g. Android, Windows etc.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Service abroad