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SIM not working on Android v14

ConorL0660
Visitor

‎13-10-2023 10:21 PM

Pixel 7 updated to Android version 14. SIM was working fine before but stopped since the upgrade and can't connect to the network.

Tested 48 SIM in wife's phone and it still works. Wife's 3 SIM also not working on Android 14.

Anyone experience the same? Or know if this an Android 14 or network problem?

Thanks
1 person had this problem.
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11 REPLIES 11

ConorL0660
Visitor
In response to ConorL0660

‎15-10-2023 04:21 PM

Last update. Tried Sim cards for 48, 3 and eir. All 3 not working. Contacted google support. They've not seen the issue before after a n Android version upgrade. They offered a repair so will have to send the phone off. Hopefully this is a once off and nobody experiences the same.

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dalyer
The Legend
The Legend
In response to ConorL0660

‎15-10-2023 04:26 PM

@ConorL0660 wrote:

Last update. Tried Sim cards for 48, 3 and eir. All 3 not working. 

I wonder if there's any possibility that the update does not support the Irish mobile frequencies or something? Was it a general update or could it have been region specific? On the other hand such frequency issues normally only arise with stuff like Chinese phones which have different software for China/Asia and other regions/Global.

 

@ConorL0660 wrote:

Contacted google support. They've not seen the issue before after a n Android version upgrade. They offered a repair so will have to send the phone off. Hopefully this is a once off and nobody experiences the same.

Hope you get sorted sooner rather than later. Good luck and thanks for posting back with that info which, as you say, might help others.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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