P

[TatjanaM6792]

Hello 48 Support Team,

My phone service has not been working properly for the past three weeks. This situation is causing serious problems for my business and financial losses.

At the moment I can send SMS messages, but I cannot receive calls and I cannot make calls to my clients. Because of this, customers are unable to reach me and I am unable to contact them.

I have already replaced my SIM card with a new one, but the problem still remains. The issue has not been resolved.

I am extremely disappointed with the service from your network. I kindly request that you investigate this problem urgently and take immediate action to restore my full phone service.

Please treat this as a priority and inform me as soon as possible about the steps being taken to resolve the issue.

[dalyer]

48 support don't generally monitor or respond to posts here on the Community Forum.

If you need to contact them about this then see the links in my signature below.

When were all services working correctly for you last? 

Did anything change on your phone since then? 

E.g. software update, settings changes, factory reset/restore, new phone handset, returned from roaming abroad, etc.?

What happens when you try to make a call? 

What happens at the caller's end when they try to call you?

Any error messages? 

Can you receive text messages? 

Is mobile data working for you?

What make and model of phone is it? 

Would you have access to a different unlocked phone to temporarily try your SIM in that to see if it works there and perhaps narrow the problem down to your phone rather than the SIM/48 account?