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Not receiving SMS messages

DavidC8803
Newcomer

‎13-05-2021 11:33 PM

Hi I am a 48 customer for around a year. Since today I am not able to receive text messages for some reason. I am able to send txts, make & receive calls no problem. Can also receive WhatsApp messages. All help appreciated & needed urgently due to new job
Thank you
2 people had this problem.
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2 REPLIES 2

dalyer
The Legend
The Legend

‎14-05-2021 09:50 AM

This seems to happen to some users sometimes.
It's very odd and I've never seen an explanation as to why it happens and what needs to change to fix it.
I can only assume that is some configuration problem at 48's network side.

You'll need to contact 48 support.
See the link in my signature below.
Or email them at support@48months.zendesk.com

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎14-05-2021 09:52 AM - edited ‎14-05-2021 09:53 AM

Oh, are you using an iPhone?
If so then you should double check that it's not some iMessage issue especially if anything changed on your phone recently such as an iOS/settings update etc.
The way that Apple do things with iPhones causes all sorts of unnecessary problems for users a lot of the time...

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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