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No service abroad

dshea96
Newcomer

‎04-12-2018 08:47 AM

I am in Amsterdam and my phone isn’t working I have been waiting and I still have no service
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5 REPLIES 5

dalyer
The Legend
The Legend

‎04-12-2018 09:57 AM

What membership do you have?
EU roaming only works on Guido.
If you have Guido then it should work.
However are you using an iPhone?
If so then this issue due to the stupid way that Apple do things with iPhones could be relevant.

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

You may have to try that reconfiguration many times before it works.
Switching airplane mode on and then off and then quickly trying the reconfiguration may help.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎04-12-2018 11:37 AM

Did that help at all @dshea96?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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jbrackentest
Community Manager
Community Manager
In response to dalyer

‎04-12-2018 03:23 PM - edited ‎04-12-2018 03:23 PM

.

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cigg
Newcomer
In response to jbrackentest

‎04-12-2018 03:30 PM - last edited on ‎04-12-2018 03:32 PM by The Legend

 
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dalyer
The Legend
The Legend
In response to cigg

‎04-12-2018 03:32 PM

Your post was empty @jbrackentest - did you mean to post a question?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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