27-11-2021 03:07 PM
28-11-2021 12:18 AM
What exactly does the email say?
See here
https://community.48.ie/t5/The-Knowledgebase/Getting-Started-Move-Your-Number/ta-p/53100
And if you still have problems then contact 48 support.
See the link in my signature below.
Hope this helps.