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Membership renewed but won't let me phone or text

dub11mam
Newcomer

‎14-11-2018 10:29 AM

My membership renewed as normal yesterday but I'm being told I have no credit when I text, make calls or get onto internet. I have had 4 web chats & issue still not resolved. Any help? This is 2nd day now & loosing my patience, thanks
1 person had this problem.
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3 REPLIES 3

dalyer
The Legend
The Legend

‎14-11-2018 10:58 AM

Lots of people are reporting the same thing lately.

Along with the fact that the app no longer works.

Unfortunately things seem to be a bit of a mess lately (for almost a week now).

All I can suggest is that you contact 48 support (again?) but I haven't seen anybody reporting success in getting them to sort things out for them so far unfortunately.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎14-11-2018 03:04 PM

 

See here @dub11mam

 

http://community.48months.ie/t5/Memberships/Membership/m-p/51187/highlight/true#M3012

 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dub11mam
Newcomer
In response to dalyer

‎14-11-2018 09:07 PM

It’s working now. Didn’t do anything to my phone, it just kicked back in, thankfully. Hope it doesn’t happen again at next renewal.

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