Internet and calling don’t working

[SvitlanaS5597]

I top up my account, but still it doesn’t work. What’s wrong?

[dalyer]

Did it work before?

Are your APN settings configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Upcoming-Maintenance-Data-APN/ta-p/60366

Can you receive calls?

Can you send/receive texts?

Do you have an active membership plan?

What does your My48 account Dashboard say about your membership status and allowance balances?

• https://48.ie/my48

What does your Transactions page say about recent payments?

• https://48.ie/my48/transactions

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com