I'm not receiving SMS login code from a particular provider.

[dalyer]

Did you ever receive it? 

What provider is it?

Do you receive other regular texts and OTP/2FA texts from other providers?

Have to contacted this service provider to ask them about this? 

If you need to contact 48 support about this then see the links in my signature below.

[JamesM3147]

Yes I have received in the past. The provider is VHI and I have contacted them about this problem. They've checked from their end and can't see a problem. They've asked me to check my Service Provider.

[dalyer · Accepted solution]

You'll probably need to contact 48 support so. 

But based on previous similar reports I suspect that they'll just tell you to check with the service provider. 

Did anything change before the problem arose?

If you need to contact 48 support then see the links in my signature below.

[dalyer]

Are VHI using a premium SMS 5XXXX number to send the codes? 

I just noticed this: 

• https://community.48.ie/t5/The-Knowledge-Base/Premium-rate-services/ta-p/57168

Premium SMS - Premium rate text services are texts to and from five-digit short code numbers (e.g. 53XXX or 57XXX). Sending a text to a premium rate service will cost more than a standard text. It is important to note you will also be charged for receiving these texts.

Could they be using a premium SMS number that you need cash credit on your account in order to receive texts from?

• https://48.ie/charges/other-call-charges

Premium Rate Texts

Shortcode range	Cost €​
50000 - 50998	Free
51000 - 51998​	Up to 16c​​
53000 - 53998​	Up to 80c​​​​
57000 - 57998	80c or above​​

[dalyer]

I also just noticed this. 

• https://www1.vhi.ie/terms-of-use#terms-and-conditions-of-use

Vhi 2FA SMS

2FA SMS for login to myVhi . Users will receive 2FA verification code when registering as an online user for the myVhi (web) application.

Users will also receive a 2FA verification code when logging on to myVhi. One message per request. Message and data rates may apply.

By opting in to this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

By signing up, you are confirming you are over the age of 13.

STOP Information

Text STOP to 207643 to stop receiving 2FA SMS messages from Vhi (you will receive a confirmation text).

HELP Information

For additional information, text HELP to 207643 or contact info@vhi.ie

Mobile Carriers are not liable for delayed or undelivered messages.

This suggests that VHI send their codes from 207643 which seems like a strange number. 

Maybe you need cash credit on your My48 account to receive texts from that number? 

Or maybe 48 simply don't support the receipt of texts from such numbers? 

When did you last successfully receive a login text code from VHI?

The above VHI information has an update date of 3/12/2026 which I presume is a US date format meaning 12th March 2026.