Help with iPhone - SIM not supported

[elestel]

Hi,
I smashed my iPhone screen today. My friend gave me his old iPhone which I reset and erased. I'm trying to set it up now with my info but it's saying that it doesn't support my 48 sim. Can you adv what I need to do please?
Thanks
Lou

*edited subject line to match the conversation*

[dalyer]

Is it unlocked for use on any network or is it locked to another network?
What error message do you get?

Hope this helps.

[dalyer]

Did that help at all @elestel?

[elestel]

Morning! It must be locked. He hasn't used the phone in ages. It's been in a drawer since he got an upgrade. Will I have to take it somewhere to have it unlocked?

[dalyer]

You need an unlocked phone on 48.
Maybe the network he used it on will unlock it?
If not then you may need to bring it somewhere else.
But an official unlock would be preferable on an iPhone to avoid issues thereafter.

Hope this helps.

[elestel]

It's not something he wants to deal with and I doubt Vodafone will talk to me as I don't have an account with them. I'll prob just take it to a shop to get them to unlock it. Thanks for your help

[dalyer]

It would take him five minutes to try here

https://nac.vodafone.ie

An official unlock is much preferable and possibly safer (especially with an iPhone) than an unofficial one.

Hope this helps.

[elestel]

Hi,
So contacted Vodafone and took it to a shop and both stating that the iPhone is unlocked. It appears to be a problem with the 48 sim. Do I need to order a new sim from you?

[dalyer]

Also - maybe try this even if this approach has already been outlined earlier...

https://community.giffgaff.com/t5/Help-Support/Unlocked-iPhone-4-Sim-Failure/m-p/9795775#M3282643

[dalyer]

What happens when you try the SIM?
You never clarified what message you get on screen when you try it.